RS4OTRS_API: tickets/updateResponsible
Update responsible user
/tickets/updateResponsible
Need permissions: RW
Required parameters:
- The value of “SessionName” field of /auth/login response - main token.
- NewUser - new responsible user login or
- NewUserID - new responsible user ID.
- TicketID - ticket id.
Successful answer:
{ "Response": "OK" }
No ticket:
{
"Response": "ERROR",
"Message": "No ticket"
}
No permission ``rw’’ on a ticket queue:
{
"Response": "ERROR",
"Message": "No permission"
}
Cannot update:
{
"Response": "ERROR",
"Message": "Cannot update Responsible"
}