Update SLA

/tickets/updateSLA

Need permissions: RW

Required parameters:

  • The value of “SessionName” field of /auth/login response - main token.
  • SLA - SLA or
  • SLAID - SLA ID.
  • TicketID - ticket id.

Successful answer:

{ "Response": "OK" }

No ticket:

{
    "Response": "ERROR",
    "Message": "No ticket"
}

No permission ``rw’’ on a ticket queue:

{
    "Response": "ERROR",
    "Message": "No permission"
}

Cannot update:

{
    "Response": "ERROR",
    "Message": "Cannot update SLA"
}